Additional Support

For troubleshooting, email help@ucsc.edu or create a ticket with ITS.
For questions about how to utilize Zoom features in your course (breakout rooms, polls, etc.), or securing your meetings, contact online@ucsc.edu.

Zoom Instructor Pairing Program

If you would like Zoom practice sessions or in class meeting moderation, you may request to be paired with an ITS student worker who will provide this service for the full quarter. To request, email help@ucsc.edu with the subject line “Zoom Pairing”. Please also include the following information:

• Instructor name (if requesting on behalf of someone)

• Course title and number

• Days/times the class meets

• Include a level of commitment* and a short description of the type of support you are requesting (chat monitoring, breakout room facilitation, etc.)

* Low = student on-call, no mandatory lecture attendance
Medium = mandatory lecture attendance
High = Mandatory lecture attendance and additional support outside of class time